Shipping & Returns

Orders ship from Portugal. Processing time is shown on each product page and is added before the shipping time. Tracked shipping is provided where available, and delivery costs are shown before you complete checkout.

If you are a consumer in the EU, you may withdraw from your purchase within 14 days of receiving the goods, without giving a reason, under Decree-Law 24/2014. Contact us to start a return and send the item back in its original condition. We refund your payment, including standard delivery, within 14 days of being notified.

The 14-day right of withdrawal does not apply to goods made to your specifications or clearly personalised. Where an item is made to order or customised, this is noted on the product page. Your legal guarantee of conformity still applies.

Consumers benefit from the legal guarantee of conformity under Decree-Law 84/2021. If an item is faulty or not as described, contact us and we will repair, replace, or refund it as required by law.

If your item arrives damaged, contact us with photos and we'll make it right.

Email us using the contact details in the footer. You may also use the Portuguese Electronic Complaints Book (Livro de Reclamações) and, for online purchases, the EU Online Dispute Resolution platform — both linked in the footer.